Payment Policy

When booking a tour, we ask for 30% down payment and a full payment for the Gorilla Permit. (Permits can only be booked and secured by paying!)
The full payment of the Tour has to be done 6 weeks before starting the tour.
Sometimes our guest prefer to pay cash on arrival. This is also possible, but we need the payments for Gorilla Permits and Chimp walks on our account at the time of booking a tour. These are only guaranteed by paying to UWA (Uganda Wildlife Association)

Cancellation Policy
We have the following cancellation conditions:

Gorilla Permits in Uganda (rules by Wildlife Authority!)
91 days before tracking
70% refund
90-46 days before tracking
50% refund
45- 9 days before tracking
25% refund
8-0 days before tracking
no refund

Gorilla Permits in Rwanda (rules by ORTPN Rwanda!)
30 days before tracking
80% refund
30- 1 days before tracking
no refund

Individual Tours and Group Tours
90-45 days before starting 70% refund (30% will be charged)
45-10 days before starting 60% refund (40% will be charged)
10-1 days before starting 0% refund (100% will be charged)

Luxury Tours
45 days before starting 70% refund (of the advance payment)
45- 10 days before starting 50% refund (of the advance payment)
10-1 days before starting
0% refund

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